Refund policy

RETURN POLICY

PLEASE NOTE THAT THE FOLLOWING TERMS APPLY ONLY TO ORDERS PLACED ON ROSESLACE.COM.

RETURNS ARE ACCEPTED WITHIN 7 (SEVEN) CALENDAR DAYS FROM THE DATE OF DELIVERY.

TO INITIATE A RETURN, PLEASE CONTACT US VIA WHATSAPP

OUR TEAM WILL PROVIDE YOU WITH RETURN INSTRUCTIONS AND A RETURN SHIPPING LABEL.

RETURN CONDITIONS

ITEMS MUST BE RETURNED:
 UNUSED AND UNWORN
 IN ORIGINAL CONDITION
 WITH ALL TAGS AND ORIGINAL PACKAGING

THE COMPANY RESERVES THE RIGHT TO REFUSE RETURNS THAT DO NOT MEET THESE CONDITIONS.

RETURN SHIPPING

A PREPAID RETURN SHIPPING LABEL WILL BE PROVIDED.

PLEASE NOTE THAT THE COST OF THE RETURN SHIPPING LABEL WILL BE DEDUCTED FROM YOUR REFUND AMOUNT.

WE ARE NOT RESPONSIBLE FOR ANY LOSS OR DAMAGE DURING RETURN SHIPPING.

REFUNDS

ONCE YOUR RETURN IS RECEIVED AND INSPECTED, YOU WILL BE NOTIFIED BY EMAIL.

IF APPROVED, YOUR REFUND WILL BE ISSUED TO THE ORIGINAL PAYMENT METHOD WITHIN 10 BUSINESS DAYS.

PLEASE NOTE:
- RETURN SHIPPING COSTS WILL BE DEDUCTED
- ANY CUSTOMS DUTIES OR TAXES ARE NON-REFUNDABLE
- ANY NON-RECOVERABLE FEES MAY BE DEDUCTED FROM THE REFUND

IMPORTANT

IN CASE OF DISPUTES REGARDING THE CONDITION OF RETURNED ITEMS, THE COMPANY RESERVES THE RIGHT TO CONDUCT AN INDEPENDENT PRODUCT EXAMINATION.

BY PLACING AN ORDER, YOU AGREE TO THIS RETURN POLICY.